What we keep, and why.

What we collect when you book with Ohana Rentals, who sees it, and how to have it removed.

1. Who we are

Ohana Rentals is run by The Ohana Project CR LLC, Registration Number 3-102-862269, Guanacaste, Tamarindo 50309, Costa Rica. We rent scooters and golf carts and book tours with local operators.
Questions about your information go to info@theohanaprojectcr.com or WhatsApp +506 6197 1414.

When you book: your name, email, WhatsApp number and language, the dates and the number of people, and anything the booking needs to happen, such as a delivery or pickup address and time, a flight number for an airport transfer, and notes you write to us.
For tours whose park or operator requires it: each traveler's name as on their passport, country and passport number. These are kept apart from the booking and deleted 30 days after the trip, or soon after a booking is cancelled or declined.
When you pay: your card details go straight to Stripe, our payment provider. We never see or store your card number. Stripe keeps the card on file for us, but we never charge it on our own: any later payment, such as a deposit or an extension, is a link we send you and you pay yourself.
When you write to us through the contact form: your name, email and message.
When you start a booking and don't finish it: the email and booking details you typed, so we can send you a reminder. You can stop these from the link in any reminder.
When you sign in to your account: only your email. Sign-in codes are sent to you and never stored.
On your device: the booking form remembers your name, email and WhatsApp in your browser so you don't retype them next time, and signing in keeps a session in your browser. We use no advertising or analytics trackers.

To take and confirm your booking, collect payment, process refunds and deposits, and send you confirmations, payment links and updates about your trip.
To arrange the trip with the operator who runs it, and to answer your messages.
To send reminders about a booking you started, and to ask how your trip went. Nothing else is sent unless you ask for it.

The tour operator or partner who runs your trip sees what they need to run it: the lead traveler's first name and last initial, how many people, the date and time, the pickup address, a flight number and your notes. They don't receive your email or phone number from us.
Passport details are used only to register travelers with the park or operator that requires them.
Companies that run parts of our service for us: Stripe (payments), Resend (sending email), Convex (our booking database), Vercel (hosting this website) and Google (maps on our pages, and the reviews we show from our Google listing).
We don't sell your information, and we don't share it with anyone for their own marketing.

Bookings and payment records are kept as long as we need them for our accounts and the law.
Passport details are deleted 30 days after the trip.
Details from a booking you started and didn't finish are cleared 30 days after we stop following it up.
Contact form messages are kept as long as we need them to help you.

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it, by writing to info@theohanaprojectcr.com. We may need to keep payment records our accounts require.
You can change your name, WhatsApp number and email language yourself in your account.
You can stop booking reminders from the link at the bottom of any of them.

Your information is stored with the providers listed above. Only our own team can open it, each with their own sign-in. Card details never pass through our systems.

If we change what we collect or who we share it with, this page changes too. Last updated October 16, 2026.

The rental agreement, cancellation and refund policy are on the terms page.